FAQ's

❓ Frequently Asked Questions –

Whether you're a new shopper or a returning trend-lover, we've got answers to all your burning questions!

🛍️ 1. What is ?

is an Indian dropshipping platform that curates and sells trending products from various categories including fashion, tech, home, lifestyle, beauty, and more. We bring you the coolest finds from across the internet — delivered right to your doorstep!

📦 2. How does dropshipping work here?

We source products directly from trusted suppliers on your behalf. Once you place an order, it's shipped to you from our partner warehouses. No middlemen, no clutter — just streamlined shopping!

🧾 3. How do I place an order?

Simple!

  • Browse products at

  • Add your favorites to cart

  • Checkout using secure payment options like UPI, debit/credit cards, and wallets

  • Receive order confirmation instantly

🚚 4. What are the delivery timelines?

Delivery depends on your location:

  • Metro Cities: 5–9 working days

  • Tier-2 Cities: 7–12 working days

  • Rural Areas: 10–15 working days We’ll share a tracking link once your order ships!

💳 5. What payment methods do you accept?

We accept:

  • UPI (PhonePe, Google Pay, Paytm, etc.)

  • Credit & Debit Cards

  • Net Banking

  • Wallets Cash on Delivery (COD) may be available for select orders and locations.

🔁 6. Can I cancel or modify my order?

Yes, orders can be canceled within 12 hours of placement, provided they haven’t begun processing. To cancel, contact shopprima.in@gmail.com with your order ID.


🔄 7. What is your return & refund policy?

We offer returns within 7 days of delivery, subject to product condition. Refunds are processed within 5–7 business days of approval. Check our for full details.

🧑💻 8. What if I receive a damaged or wrong item?

If your order is damaged or incorrect:

  • Notify us within 48 hours of delivery

  • Share unboxing photos/videos via email

  • We’ll arrange a replacement or refund

📍 9. Do you ship everywhere in India?

Yes, we ship PAN India! However, some remote locations may have limited delivery options. Please check availability during checkout.

💬 10. How can I contact support?

Reach out any time — we’re happy to help!

  • 📧 Email:

  • 💬 Live Chat: Available during support hours on the website Support hours: Monday–Saturday, 10 AM to 6 PM